Legal
Privacy Policy
Learn how CygnetZ IT Solutions collects, uses, stores, and protects information when you use our website or contact us for IT support, hardware repair, network setup, and CCTV services.
Overview
How we handle personal information
This Privacy Policy explains how CygnetZ IT Solutions may collect personal information such as your name, phone number, email address, service request details, device information, and website usage data when you contact us, request a quote, or browse our website.
We use this information to respond to enquiries, schedule and deliver services, provide customer support, improve website performance, maintain security, and communicate important updates related to our services. We only collect information that is reasonably necessary for these purposes.
Depending on how you interact with us, information may be provided directly by you through forms, calls, or emails, or collected automatically through standard website technologies such as server logs, analytics tools, and cookies.
Key privacy practices
We aim to handle information responsibly and transparently across our website, communications, and service operations.
Use of data
Why we collect information
We may use personal information to answer enquiries, prepare quotations, provide on-site or remote support, manage appointments, maintain service records, process payments where applicable, and improve our offerings.
Sharing
When information may be disclosed
We do not sell personal information. We may share information with trusted service providers, technical partners, hosting providers, analytics services, or legal authorities when necessary to operate our business, comply with the law, or protect our rights.
Retention
How long we keep data
We retain information only for as long as needed for business, legal, tax, security, and support purposes. When information is no longer required, we take reasonable steps to delete or securely manage it.
Your rights
Cookies, security, and your choices
Our website may use cookies or similar technologies to understand traffic, remember preferences, and improve functionality. You can usually control cookies through your browser settings, though disabling some cookies may affect website performance.
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you would like to access, correct, update, or request deletion of your personal information, you may contact us and we will respond within a reasonable time, subject to applicable legal or operational requirements.
CygnetZ IT Solutions
This Privacy Policy may be updated from time to time to reflect changes in our services, legal obligations, or website practices. Any revised version will be posted on this page with the latest effective date. Continued use of the website after updates indicates acceptance of the revised policy.